My account was suspended? - Guild Wars Forums

Emperor Bush · Dec 19, 2009, 04:40 AM // 04:40

Sorry for the length of this post, but well, I'm ticked...

I've been playing guildwars for over 3 years, and have never had any kind of account suspension, or warning, or anything.

This evening, on the start of a weekend, and the start of wintersday, I logged on to discover I have a 72 hour suspension for "offensive behavior". No other description was offered.

Generally, I am not above getting in the occasional flame war with someone, but it has never escalted to any significant extent, and I have not been in any petty war of words with anyone recently.

The only thing I can think of is that I had a spammer suspended earlier this week. He officially scammed me and one other player, we both sent support screen shots of the incident, and he was suspended. Perhaps this was some sort of undeserved revenge perpetrated by him on another account, or his friends? I am under the current assumption that I have been wrongly accused by, and wrongly suspended because of, a suspended confirmed scammer.

This is very distressing, as I said, to happen at the start of the first weekend of wintersday. I have sent support an email asking for any information as to why I was suspended, but being the weekend I don't know that I'll get a response until after the weekend and the ban are over.

Do I have any recourse? Reading the FAQ's on NCSoft support, it says that they do not send details of the suspension via email. Is there anything I can do? Any help or advice would, obviously, be very appreciated.

Thank you
There is no perfect emoticon for this, so I will choose

Kook~NBK~ · Dec 19, 2009, 05:11 AM // 05:11

It may be the result of your reporting the scammer, because A-Net does review chat logs to determine what action(s) should be taken. If they found that in the course of the scamming incident that you made some inappropriate comments in chat, that would trigger a suspension. Just the other day someone came here and said they got their account suspended for an inappropriate name because it happend to be the character they were on when they reported someone for something.

That being said, there's nothing anyone here can do for you other than advise you that when dealing with support, be polite, courteous, and as forthcoming as possible.

Emperor Bush · Dec 19, 2009, 05:32 AM // 05:32

For starters, my email to support was very polite. I'm no fool. Being a jerk to them won't help me solve anything...

As far as the scammer incident causing me to be banned...

1. I received email confirmation that his account had been banned this past Monday or Tuesday, and I was banned Friday evening.

2. I realized very early on in the ordeal that I had most likely been scammed, and that I would be taking screen shots to send to support. I made absolutely sure that I didn't act inappropriately.

I've been trying to figure out when the last time I got into a "You're a NOOB!...No YOU'RE a NOOB!" battle, and it's been maybe 2 weeks. (and for the record, that guy WAS a noob!)

Thanks for the reply though. Assuming support never gets back to me, please save me some fruitcakes.

Eragon Zarroc · Dec 19, 2009, 05:38 AM // 05:38

you have contacted support, that is the best u can do.

xron · Dec 19, 2009, 09:37 AM // 09:37

While I can offer nothing other than sympathy I'd like to state that last year, I was unfairly banned for 3 days over Christmas when I had done nothing, not even reported a scammer... so perhaps this is anet's present to random people?

Bob Slydell · Dec 19, 2009, 09:57 AM // 09:57

Quote:

Originally Posted by Emperor Bush

For starters, my email to support was very polite. I'm no fool. Being a jerk to them won't help me solve anything...

As far as the scammer incident causing me to be banned...

1. I received email confirmation that his account had been banned this past Monday or Tuesday, and I was banned Friday evening.

2. I realized very early on in the ordeal that I had most likely been scammed, and that I would be taking screen shots to send to support. I made absolutely sure that I didn't act inappropriately.

I've been trying to figure out when the last time I got into a "You're a NOOB!...No YOU'RE a NOOB!" battle, and it's been maybe 2 weeks. (and for the record, that guy WAS a noob!)

Thanks for the reply though. Assuming support never gets back to me, please save me some fruitcakes.

You'll still be able to get some fun in....it's only 3 days.

IninefingersI · Dec 19, 2009, 07:45 PM // 19:45

Dude, your dealing with Anet, what do you expect. They are kids policing kids.

Your playing a game with no subscription cost, meaning they already have your money.
They don't care about you anymore.

You can get banned for any reason at all, or no reason at all for that matter, and you can't do shit about it.

Emperor Bush · Dec 20, 2009, 05:29 PM // 17:29

42 hours into a 72 hour suspension, and no reply back from support yet. This is incredibly inconsiderate.

sykoone · Dec 20, 2009, 10:03 PM // 22:03

It is the weekend, after all. What did you expect? 24 hour service from support for a no subscription game?

Dec 19, 2009, 04:40 AM // 04:40	#1
Emperor Bush Frost Gate Guardian Join Date: Mar 2007 Guild: Pandas of a Thousand Gentlemens or Something [LOD]	My account was suspended? Sorry for the length of this post, but well, I'm ticked... I've been playing guildwars for over 3 years, and have never had any kind of account suspension, or warning, or anything. This evening, on the start of a weekend, and the start of wintersday, I logged on to discover I have a 72 hour suspension for "offensive behavior". No other description was offered. Generally, I am not above getting in the occasional flame war with someone, but it has never escalted to any significant extent, and I have not been in any petty war of words with anyone recently. The only thing I can think of is that I had a spammer suspended earlier this week. He officially scammed me and one other player, we both sent support screen shots of the incident, and he was suspended. Perhaps this was some sort of undeserved revenge perpetrated by him on another account, or his friends? I am under the current assumption that I have been wrongly accused by, and wrongly suspended because of, a suspended confirmed scammer. This is very distressing, as I said, to happen at the start of the first weekend of wintersday. I have sent support an email asking for any information as to why I was suspended, but being the weekend I don't know that I'll get a response until after the weekend and the ban are over. Do I have any recourse? Reading the FAQ's on NCSoft support, it says that they do not send details of the suspension via email. Is there anything I can do? Any help or advice would, obviously, be very appreciated. Thank you There is no perfect emoticon for this, so I will choose

Dec 20, 2009, 05:29 PM // 17:29	#8
Emperor Bush Frost Gate Guardian Join Date: Mar 2007 Guild: Pandas of a Thousand Gentlemens or Something [LOD]	42 hours into a 72 hour suspension, and no reply back from support yet. This is incredibly inconsiderate. Last edited by Emperor Bush; Dec 20, 2009 at 05:35 PM // 17:35..

Dec 19, 2009, 05:11 AM // 05:11	#2
Kook~NBK~ Grotto Attendant Join Date: Mar 2005 Location: A little chalet outside Drok's Guild: Natural Born Killaz	It may be the result of your reporting the scammer, because A-Net does review chat logs to determine what action(s) should be taken. If they found that in the course of the scamming incident that you made some inappropriate comments in chat, that would trigger a suspension. Just the other day someone came here and said they got their account suspended for an inappropriate name because it happend to be the character they were on when they reported someone for something. That being said, there's nothing anyone here can do for you other than advise you that when dealing with support, be polite, courteous, and as forthcoming as possible.

Dec 19, 2009, 05:32 AM // 05:32	#3
Emperor Bush Frost Gate Guardian Join Date: Mar 2007 Guild: Pandas of a Thousand Gentlemens or Something [LOD]	For starters, my email to support was very polite. I'm no fool. Being a jerk to them won't help me solve anything... As far as the scammer incident causing me to be banned... 1. I received email confirmation that his account had been banned this past Monday or Tuesday, and I was banned Friday evening. 2. I realized very early on in the ordeal that I had most likely been scammed, and that I would be taking screen shots to send to support. I made absolutely sure that I didn't act inappropriately. I've been trying to figure out when the last time I got into a "You're a NOOB!...No YOU'RE a NOOB!" battle, and it's been maybe 2 weeks. (and for the record, that guy WAS a noob!) Thanks for the reply though. Assuming support never gets back to me, please save me some fruitcakes.

Dec 19, 2009, 05:38 AM // 05:38	#4
Eragon Zarroc Atra estern?? ono thelduin Join Date: Jan 2008 Location: Madness Incarnate Guild: [Duo] Profession: W/P	you have contacted support, that is the best u can do.

Dec 19, 2009, 09:37 AM // 09:37	#5
xron Lion's Arch Merchant Join Date: Feb 2008 Location: Denbigh, Wales Guild: Zero Zero Profession: R/	While I can offer nothing other than sympathy I'd like to state that last year, I was unfairly banned for 3 days over Christmas when I had done nothing, not even reported a scammer... so perhaps this is anet's present to random people?

Dec 19, 2009, 07:45 PM // 19:45	#7
IninefingersI Frost Gate Guardian Join Date: Sep 2009 Location: Kansas Guild: Righteous Anarchy [RA] Profession: D/Me	Dude, your dealing with Anet, what do you expect. They are kids policing kids. Your playing a game with no subscription cost, meaning they already have your money. They don't care about you anymore. You can get banned for any reason at all, or no reason at all for that matter, and you can't do shit about it.

Dec 20, 2009, 10:03 PM // 22:03	#9
sykoone Jungle Guide Join Date: Dec 2005 Guild: Mystical Chaos Profession: E/	It is the weekend, after all. What did you expect? 24 hour service from support for a no subscription game?